Academic Interlibrary Loan Benchmarks, 2011 Edition

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Academic Interlibrary Loan Benchmarks presents the results of a survey of th einterlibrary loan operations of  75 academic libraries predominantly in the USA, the UK and Canada.  The 140 page report presents data on staffing, budgeting, shipping expenses and other facets of interlibrary loan departmental management. The study also offers details on the impact of eBooks, digital repositories, and distance learning programs on interlibrary loan practices. 

The report also covers developments in consortiums, state networks, the negotiation of interlibary loan contract terms with information providers, work flow studies, automation, fee structure and other facets of and issues in interlibrary loan in a higher education setting. Data is broken out by size and type of library and for public and private institutions.